Privacy Policy

1. Data controller

The personal data controller is SIA Twig, registration No. 41203073830, legal address: Maija iela 14a-4,Piltene,Ventspils Novads,LV-3620. For privacy questions: info@wrenchly.lv.

2. Data we process

Depending on your use of the website, we may process:

• your name, company name and position;
• your email address and telephone number;
• information submitted through the trial or callback forms;
• technical security data such as IP address, request time and browser information where recorded in server security logs;
• language and cookie notice preferences stored in your browser;
• analytics and usage data collected with your consent via Google Analytics, such as your approximate location (based on IP address), device and browser type, pages visited and interactions with the site.

3. Purposes and legal bases

• to respond to requests, arrange a demonstration or callback - steps before entering into a contract and our legitimate interest in handling business enquiries;
• to create a trial or customer account - entering into and performing a contract;
• to protect the website from abuse - our legitimate interest in securing information systems;
• to send marketing messages - only with separate consent where such functionality is introduced;
• to analyse website usage and improve its content using Google Analytics - only with your consent (Article 6(1)(a) GDPR), which you can withdraw at any time as described in the Cookie Policy.

4. Recipients of data

Data may be accessed by authorised Wrenchly personnel and service providers that support hosting, email delivery, customer support or security. With your consent, visit data is also shared with Google Ireland Limited (Google Analytics) for aggregated usage statistics. All providers process data only under our instructions and contractual safeguards, including Google's Analytics data processing terms.

5. Retention periods

We retain trial and callback request data for as long as necessary to communicate and prepare a commercial proposal, normally no longer than 12 months unless a contract is concluded or a longer period is legally required. Google Analytics data is retained according to the period we configure in the Google Analytics admin console (no longer than 14 months). Security logs are retained for a proportionate period to prevent and investigate incidents.

6. Transfers outside the EEA

Our website servers are located in the European Union. However, using Google Analytics means some visit data may also be processed outside the European Economic Area, including in the United States. Google bases such transfers on the EU-U.S. Data Privacy Framework and/or the European Commission's Standard Contractual Clauses. This legal basis can change over time, so we review it periodically.

7. Your rights

You have the right to:

• request access to your personal data and obtain a copy;
• correct inaccurate or incomplete data;
• request erasure or restriction in certain circumstances;
• object to processing based on legitimate interests;
• withdraw consent where processing relies on consent;
• lodge a complaint with the Latvian Data State Inspectorate.

8. Data security

We use technical and organisational safeguards including encrypted connections, access controls, logging, backups and protection against automated form abuse.

9. Changes to this policy

We may update this policy when the service, suppliers or legal requirements change. The current version will always be published on this page.

10. Contact

To exercise your rights or ask a question, email: info@wrenchly.lv.